Micromedia ProQuest, Canada's Information People

Attention Toronto Star-Pages of the Past and Canada's Heritage from 1844
CRI Customers
Directories
Support

Micromedia ProQuest is the leading provider of research and learning solutions to serve the needs of Canada's academic, corporate, and K-12 library markets.  Since our inception in 1972, we have developed a deep understanding of Canada's library information needs through strong customer relationships and a longstanding tradition of tailoring  solutions to those needs.

Our products offer seamless access to diverse information on Canadian companies, media sources, regulatory bodies and government agencies.  Key research solutions developed to serve the Canadian market include The Toronto Star, the Globe and Mail, Canadian Business and Current Affairs (CBCA), and elibrary Canada.

IMPORTANT NOTICE:  Effective Sunday December 17, 2006, the method to access the Toronto Star-Pages of the Past, and Canada's Heritage from 1844--Globe and Mail has changed.  

ProQuest has migrated access to the Toronto Star - Pages of the Past and Canada's Heritage from 1844- Globe and Mail to the ProQuest platform.   This change was implemented because of our recent agreement with Grey House. 

The CIRC platform access has been disabled and the account administrators will need to set up access using the ProQuest platform.

IMPORTANT USAGE NOTE: December 2006 usage will  be uploaded to the CIRC system on 12/22/06. If you have an administrator account, you should still be able to login and obtain usage reports after the transition to the ProQuest access method through the end of December. Please login using your CIRC admin credentials. If you do not have a CIRC administrator login, or if you would like ProQuest to send  you the usage reports, please send your request to customer_service@proquest.com.
We will send the 2006 usage report to you as soon as it is available to us.

Because of  technical differences between the CIRC and ProQuest platforms, statistics may not be immediately available for your account after the transition to the ProQuest access method.
Please be assured that ProQuest is making every effort to provide usage statistics as expeditiously as possible.

NOTE: If you are a remote-access patron, please contact your library reference desk, your institutional help desk, or your offsite support services for assistance.   ProQuest Technical Support will have to work directly with the subscribing institution to resolve access problems and will not be able to supply login credentials.

New ProQuest Customers: You will need to obtain login credentials in order to set up access to the Toronto Star- Pages of the Past and/ or Canada's Heritage from 1844-Globe and Mail.

If you have not received this information and you are the contact for the subscribing institution, please contact:

ProQuest Customer Support at Toll-free 1-800-521-0600, ext. 2971
Web: Customer Service
Email: customer_service@proquest.com

Access: 
The basic access link using ProQuest is http://proquest.umi.com/login. Please note at this time a custom login directly into the database is not available.

If you need assistance with setting up access please contact:

ProQuest Technical Support at Toll-free:1-800-889-3358 
Web: Technical Support
Email: tsupport@proquest.com

Current ProQuest Subscribers: If you currently subscribe to ProQuest please try to access the Toronto Star-- Pages of the Past and or Canada's Heritage from 1844-Globe and Mail from your ProQuest account or by clicking on this link. Please note you will have to go to the ProQuest Database selection screen to find the login link to the Toronto Star-Pages of the Past and/or Canada's Heritage from 1844-Globe and Mail.    At this time, a custom login directly into the database is not available.

For additional information regarding this migration please click here.

If you have any questions or concerns regarding this migration please contact your sales representative.

Canadian Research Index

The Canadian Research Index (CRI) is now available on the robust ProQuest platform. The platform change means exciting new enhancements for you, including:

• Users can cross-search CRI with other ProQuest products
• Powered by the award-winning ProQuest Smart Search, CRI displays suggested topics at the top of the user's search results to aid in directing or narrowing the search for quick, optimal results
• Email alerts notify users when new content of interest becomes available
• "My Research" records your marked articles, previous searches, and publications visited all in one, easy-to-find location. You can also save it as a webpage or email it.
• Citations are automatically formatted in your choice of citation styles: AMA, APA, Chicago/Turabian: Author-Date, Chicago/Turabian: Humanities, Harvard, MLA, ProQuest Standard, and Vancouver

To access CRI on the ProQuest platform Click Here

ProQuest would like to ensure your searching goes as smoothly as possible. And have created a search assistance document to help.  Quick Start Guides

If you need assistance please contact ProQuest Support.

Micromedia ProQuest Directories

In November 2006 Grey House Publishing acquired the Micromedia Directories program, including the online Canadian Info Desk as well as six directory databases published in both print and electronic formats: Canadian Almanac & Directory, Associations Canada, Canadian Environmental Directory, Directory of Libraries in Canada, Financial Services Canada and Canadian Government Directory.

Directory customers will benefit, as Grey House Publishing brings its established core competence in directory development to the popular Micromedia directories. In addition to updating and enhancing the current products, Grey House plans to extend the product line with brand new directories and reference sources. Grey House Publishing has formed a new division, Grey House Publishing Canada, Inc., to operate this new product line, maintaining sales and editorial offices in Toronto.

To access the Directories product web page click here.

For information about the Directories products click here.

Effective 12/1/06: if you have a questions regarding sales, service, or support please contact Grey House directly at: (416) 369-4389, EMAIL: info@greyhouse.ca

Customer Service and Technical Support:

ProQuest prides itself on effectively serving our customers' needs. Please contact us if you have any questions:

Invoice, Billing, and Usage
Toll-free 1-800-521-0600, ext. 2971
Web: Customer Service
Email: customer_service@proquest.com

Technical Support (Access Questions)

NOTE: If you are a remote patron, please contact your library reference desk, your institutional help desk, or your offsite support services for assistance.   ProQuest Technical Support will have to work directly with the subscribing institution to resolve access problems.

Toll-free:1-800-889-3358
Web: Technical Support
Email: tsupport@proquest.com